SLOTS FOR CUSTOM ORDERS
If you wish to request a custom order you will be given a slot. This will be a start date and estimated finish date. All custom orders are unique and will vary in time to make but we aim to have all orders finished within 2 weeks of the slot start date.
DEPOSITS FOR CUSTOM ORDERS
A £10 non-refundable deposit will be required to secure a slot for your custom order (this will be credited towards your purchase). Only after we have finished creating your custom item, and you have viewed photos and are totally satisfied with it, will you be billed for the remainder. You are not held under any obligation to buy until the item is ready to be posted to you.
If after receiving your purchase you should discover you’re not happy with it, you can return it recorded delivery (as it will have been posted to you) within 7 days and we will reimburse you with a full refund. PLEASE NOTE: Refund will not include postage. And the item must be returned undamaged.
All payment are via Paypal, You won’t need to have a paypal account in order to use their secure service. Payment to be received before postage, including custom orders.
Postage is £2.95 flat rate (i.e. order as many item as you wish and only pay the one postage of £2.95), recorded delivery, which will require a signature. Postage applies to UK delivery only. Please contact us for a quote if you live outside of the UK.
Please allow 28 days for delivery, however we will endeavour to get your parcel to you within 14 days of purchase.
NOTE; if you have a custom order this will apply after your item is created and ready for posting. If your purchase is urgent and required by a certain date please get in touch and we will see if we can arrange this for you.